Shipping Policy

Last updated: August 6, 2026

Order processing and delivery estimates

Orders are fulfilled through external fulfilment partners. Estimated delivery is generally 3–12 business days after dispatch. This is an estimate, not a guaranteed delivery date. Delivery may take longer because of customs processing, carrier disruption, weather, public holidays, incorrect delivery details, or circumstances outside our reasonable control.

Shipping price and tracking

Available shipping methods and charges are displayed during checkout before payment. When tracking is provided by the carrier or fulfilment partner, we will send it to the email address used for the order. Tracking availability and scan frequency vary by destination and carrier.

International deliveries

We ship internationally where shipping is offered at checkout. The recipient is responsible for providing an accurate, deliverable address and for cooperating with customs or carrier requests. Duties, import VAT/GST, brokerage, and other import charges may apply. If such charges are not included at checkout and applicable law permits, they are the recipient's responsibility. Refused, unclaimed, or undeliverable international parcels may be returned or disposed of by the carrier; any refund is assessed under applicable law after the outcome and recoverable shipping/return costs are known.

Delivery issues

If an order is delayed, missing, damaged, or delivered to the wrong address, contact janzagrzeb@gmail.com with your order number and relevant evidence. We will investigate with the carrier or fulfilment partner and provide the remedy required by applicable law.